The work, measured by what it changed.
A selection of recent engagements across the three pillars. Identifying details are withheld at client request — full reference calls available under NDA.
A self-service portal that absorbed most of inbound support
We replaced a stitched-together customer area and shared inbox with a single, AI-assisted portal — shipments, invoices, claims, and documents in one place.
Materially down
Inbound support
One quarter
First release
Step change
Customer experience
An integration backbone that ended manual reconciliation
Real-time event streams between core banking, CRM, ledger, and KYC providers — AI agents catch anomalies before they hit operations.
Largely retired
Manual reconciliation
Material lift
Straight-through
End-to-end
Audit trail
An ops portal that retired spreadsheets and stitched SaaS
A single internal portal for production planning, quality, and supplier collaboration — with AI copilots for engineers and operations leads.
Consolidated
Tooling
Notably faster
Cycle time
Day-one
Adoption
Client portal: from project status to e-sign in one place
Branded client portal with project status, deliverables, billing, and AI-assisted Q&A on engagement documents.
Self-service
Status updates
Materially shorter
Invoice cycle
Lifted
Client experience
An integration layer turned into a productised offering
Built a productised integration platform on top of our partner's SaaS — they now sell connectors as a paid tier.
Catalogue scale
Connectors
Launched
New ARR tier
Materially shorter
Time per connector
A staff portal that gives clinicians their day back
Role-tailored portal across rostering, documentation, referrals, and patient handover — with strict access controls and audit trails.
Materially reduced
Admin time
Clean
Audit posture
Strong NPS
Staff experience
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