A portal your customers actually log into.
Branded self-service for orders, billing, support, documents, and accounts — with an AI assistant trained on your knowledge and grounded in your systems.
What you get
- Live in 4–8 weeks for a typical first release
- Deployed in your cloud or ours — your call
- Plugged into your ERP, CRM, billing, and helpdesk on day one
- AI assistant trained on your KB and policies
- Multi-tenant, white-label, audit-ready
Weeks
To first production release
24/7
Customer self-service
AI-native
Assistant on day one
Owned
Code, data, and roadmap
Anatomy
A connected customer experience — not a glorified login page.
A portal that knows who you are — and what you need next.
Akwazi customer portals are personalised the moment a user logs in. Their accounts, their orders, their documents, their open issues — all tied together by an AI assistant that can answer questions, take actions, and escalate cleanly when judgment is needed.
- Personalised dashboards per role and per account
- AI assistant grounded in your data, with full audit trail
- Real-time sync with ERP/CRM — no nightly batch jobs
- Configurable workflows for requests, approvals, escalations
Good morning, Maria.
3 things waiting on you · 2 ready to approve
Akwazi AI · Want me to summarise this week's shipments by region before your 10am?
Capabilities
Production-grade. Not a demo dressed up.
Every Akwazi build ships with these as defaults — not optional add-ons, not roadmap promises.
Fully white-label
Your domain, your brand, your tone of voice. Customers never see Akwazi.
Embedded AI assistant
Trained on your knowledge, scoped to the customer in front of it, grounded in your data.
Multi-tenant ready
Serve customers, subsidiaries, or partner networks from a single instance.
Modular composition
Pick the modules you need now. Add new ones in days, not quarters.
Enterprise security
SSO/SAML, role-based access, audit logs, data residency — standard.
Smart notifications
Email, in-app, mobile — triggered by events in your business, not in our backend.
Built-in workflows
Approval chains, multi-step requests, escalations, SLAs — wired to your business rules.
Documents & e-sign
Generate, share, version, and sign documents — without bolting a third-party app onto the portal.
Customer dashboards
Live KPIs, usage, spend, SLA attainment — branded and configurable per customer.
Modules
Modular by default. Composed for you.
Compose the portal from proven Akwazi modules. We build the custom ones in days, on the same primitives — same look, same security, same observability.
01
Accounts & Profiles
Self-service account management, team admin, contact roles, preferences.
02
Orders & Subscriptions
Live order status, recurring orders, change requests, renewals, cancellations.
03
Billing & Invoices
Statements, downloadable invoices, online payments, dunning, dispute requests.
04
Support & Tickets
AI triage, structured intake, conversation threads, SLA visibility, escalation.
05
Documents & E-sign
Versioned documents, e-signature, granular sharing, expiry, audit trail.
06
Requests & Forms
Configurable forms, approval chains, status tracking, SLA per request type.
07
Knowledge & Help
Brand-aware help center, AI Q&A grounded in your KB, ticket deflection metrics.
08
Insights & Reporting
Customer-facing dashboards for usage, spend, performance, SLAs.
09
Custom modules
Anything specific to your business — built on the same primitives, in days.
From a recent engagement
“We replaced a stitched-together customer area and shared inbox with a single portal that took a meaningful chunk of inbound support off our team's plate from the first month.”
Logistics group · multi-country
Customer Portal · production in a single quarter
Start a conversation
Have something worth building?
30-minute intro call. We'll learn what you're trying to do, share whether we're the right fit, and — if we are — sketch what a first sprint would look like.